General Conditions

Chockies.net is a trade name operated by Deryckere David, whose registered office is at 4, rue Léopold III, 6560 Erquelinnes, Belgium and registered at the Carrefour des Entreprises Bank under number BE0.553.329.768, hereinafter referred to as " seller ".

These general conditions of sale govern all relations between the seller and the customer, namely, any person, natural or legal, who orders via the hosted website at www.chockies.net.

Customers, natural persons, who order via the website www.chockies.net for their private needs are consumers and benefit for certain items a right of withdrawal (see Article 8 of these conditions).

By the sole fact of his order, the customer accepts these general conditions of sale.

Company Identity:

Chockies.net represented by Deryckere David
4, rue Léopold III
6560 Erquelinnes
Belgium

Venture N °: BE0.553.329.768
Tel: +32 (0) 71 / 90.76.53 or +32 (0) 71 / 96.23.73
E-mail: info@chockies.net

Products and services :

The customer can consult the information on the products and services offered in the catalog of the seller via the site www.chockies.net.
The pictures that are published in the catalog are as faithful as possible but may have small differences with the original product, especially in terms of colors. These pictures do not enter the contractual field and therefore do not bind the seller. Despite all the care taken in the preparation of product information, the seller can not be held responsible for a change in the text of the packaging or packaging of its suppliers.
The seller endeavors to receive reliable data from its suppliers and to communicate these reliable data on its website www.chockies.net. However, the seller can not guarantee the accuracy, completeness and / or current nature of this data. Differences may appear between the data indicated on the www.chockies.net site and those on the product labels, in particular for technical reasons inherent to the inventory rotation. The data available on www.chockies.net do not replace the data mentioned on the product labels. In case of discrepancies, the information on the product labels prevails. Before entering into the purchase agreement and prior to any consumption of the products, the Customer must check the data of the products indicated on the labels of the products (in particular the allergens). The Customer expressly waives any action against the seller in case of discrepancy.
Sales are made within the limit of inventory available from suppliers of the seller. In case of stock shortage, the seller will send an e-mail to the customer, warning him of this stock shortage and extending the delivery time of the whole order. If this period exceeds 3 days, the seller reserves the right either to propose to his client and with his consent an equivalent product either to cancel the order and to reimburse the customer.
The seller reserves the right to modify his catalog of products and services at any time. The offers of products and services are valid for the duration of their publication on the site www.chockies.net

Ordering:

Prior to placing an order, the customer is obliged to provide his / her exact contact information, namely his / her name, billing address, delivery address (if different from billing address), telephone, Mail. The seller can not be held responsible if the customer mentions incorrect contact details. In the event of return of the order for these reasons, the seller will not return the order unless the customer pays the shipping costs again.
The customer fills his order basket for a minimum amount of 25 euros, confirms the acceptance of the general conditions of sale and then proceeds to the payment of his order. All these actions constitute proof of the transaction.
After payment, an order confirmation will be sent to you. This order confirmation contains the complete information provided by you as well as a description of the order, including the total price of the order as well as delivery costs. The confirmation of order will have a right of withdrawal as an attachment.

Rates and billing:

Unless otherwise stated, prices are quoted in euros. They include the costs of preparation and processing of the order. They do not include delivery charges. The seller is not responsible for payment of customs duties or other local costs or taxes. Such rights, costs or taxes are the sole responsibility of the customer. The customer shall also be required to make the necessary declarations to the competent authorities of the country of delivery. Prices of products and services are inclusive of VAT.
The delivery costs vary according to the place of delivery, the weight and the volume of the order. They are given as an indication on the summary of the order and before any payment.
The seller reserves the right to modify the tariffs at any time and in particular to adapt them to any variation in prices imposed by its own suppliers or linked to a modification of the shipping costs. The price is the date on which the order was placed.

Payment :

Payment must be made by the customer when validating his order and must be made in euros. The order will be processed upon receipt of payment.

1 / Paypal: This online payment site ENTIRELY SECURE offers you to quickly settle your purchases and offers you in addition a protection of purchases, a guarantee of return, a simple and effective way to be reimbursed in the case of a Cancellation and especially an automatic currency exchange! Registration on Paypal as well as purchases are completely FREE

2 / Bank transfer: If you live in the "euro zone", you can use a European bank transfer (SEPA). These take longer to arrive but you can be sure that payment will be made between two recognized banks.

3 / Check: For the inhabitants of Metropolitan France ONLY, we accept checks. This method of payment takes a very long time to reach us because it asks that this "paper" be sent by post. However, it has the advantage of not being charged to your account immediately.

WARNING ! CHOCKIES is not responsible for the payment of customs duties or other local costs or taxes. Such duties, costs or taxes shall be borne by the customer. The customer shall also be required to make the necessary declarations to the competent authorities of the country of delivery.

Delivery, postage and customs charges:

Countries to which the seller sends parcels:

- Belgium
- Luxembourg
- La France
- Germany
- UK
- Spain
- Denmark
- Italy

If the destination country of your package is not listed above, go to www.mangebelge.com to place your order.
The delivery costs and possible customs duties (except EU) are exclusively charged to the customer.
Orders are delivered against the customer's signature for receipt.
In case of unjustified seizure of the order by the customs, the seller agrees to reimburse the customer. On the other hand, if the parcel is seized because of products prohibited in the country of residence of the customer, no refund will be made by the seller. It is therefore up to the customer to verify the possibility of importing the ordered products.
The customer is obliged to check the order when it is received. If the package containing the order appears damaged, the customer undertakes to inspect it immediately and in the presence of the delivery person. If the order is damaged, the customer will write down the description of the damages as well as any remarks on the delivery note. The customer then undertakes to notify the seller by e-mail within 24 hours, taking care to include photographs (exterior, interior and merchandise) in support of his complaint. The seller agrees to reimburse or replace the damaged products within 14 days.
In the event that certain products are damaged in their boxes without damage to the package being found at the time of delivery, the customer must inform the seller within 4 hours of the signature of the delivery note.

Delivery time :

The deadlines for preparing orders vary between 24 and 48 hours after receipt of payment.
The seller delivers his customers within a period of 1 to 7 days from the payment of the order and according to the chosen carrier. These deadlines are given as an indication and are not binding on the seller.
If the customer does not deliver within 30 days, the customer can request the cancellation of the sale and the reimbursement of the sums paid for his order.

Right to retract :

Consumers, ie physical customers who place orders on www.chockies.net as part of their private needs, benefit from a 14-day withdrawal period from the day of receipt of the order , For all products ordered with the exception of products whose packaging has been opened or damaged by the customer, as well as all products liable to deteriorate or to perish rapidly ("fresh" products).
To exercise this right of withdrawal, the consumer must send an e-mail to the seller or fill in the return form available on www.chockies.net and / or in the confirmation of order received without having to justify the reasons or pay penalties , With the exception of removal costs.
The seller agrees to reimburse the amount of the order within 14 days from the date of receipt of the return merchandise or proof of re-dispatch by the buyer, as well as delivery charges.
The costs of returning the goods to the seller are the sole responsibility of the customer.

Warranty:

The seller guarantees the purchased products against hidden defects that make them unsuitable for their use. Any product concerned must be returned to us in its original condition within 7 days of receipt of the package.
The product will be refunded within 14 days from receipt of return of the latter.

Data processing :

The seller shall treat the data in a confidential manner and in accordance with national and international provisions, including the Belgian Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, as amended by the Law of 11 December 1998.
By communicating his / her personal data, the customer expressly authorizes the seller to process this information for the purposes indicated below:
The data that the customers communicate to the seller can be used by the seller and his partners in the execution of the order as well as for direct marketing purposes.
At any time, the customer may oppose the processing of his / her personal data. Upon written request dated and signed to the seller, the customer may, upon proof of his identity (copy of a valid identity document) obtain, free of charge, the written communication of the personal data concerning him and, Rectification of those that would be inaccurate, incomplete or irrelevant.
A copy of the personal data is communicated to the client no later than 45 days after receipt of his request.

Limitations of liability:

The customer also acknowledges that the seller is not responsible for any direct or indirect damage caused by the products delivered.
The customer acknowledges and accepts that all obligations owed by the seller are exclusively of means and that the seller is only responsible for its fraud and its gross negligence. In the event that the customer demonstrates the existence of a gross or fraudulent mistake on the part of the seller, the damage which the customer may claim for compensation includes only the pecuniary damage resulting directly from the fault attributed to the seller excluding Of any other damage (including non-pecuniary damage, pleasure, loss of profits, costs, etc.) and may in any event exceed 75% (excluding VAT) of the amount actually paid By the Customer in execution of the order.

Force majeure:

The seller can not be held liable, either contractually or extracontractually, in the event of temporary or permanent breach of his obligations when this non-performance results from a case of force majeure or fortuitous. The following events shall be considered as cases of force majeure or fortuitous events: earthquakes, fires, floods, epidemics, acts of war or terrorism, strikes, declared or not, lock-outs, Blockages, insurrections and riots, power supply shutdown (such as electricity), failure of the Internet or data storage system, failure of the telecommunications network on which the vendor depends, A decision of a third party when this decision affects the proper performance of this contract or any other cause beyond the reasonable control of the seller.
If, due to circumstances beyond the control of the Seller, the fulfillment of its obligations can not be prosecuted or is simply made more onerous or difficult, the Seller and the Customer undertake to negotiate in good faith and fairly an adaptation of the Contractual conditions within a reasonable time to restore the balance. Failing agreement within a reasonable time, either party may invoke the termination of the contractual relationship between the parties, without compensation or indemnity of any kind whatsoever.

Miscellaneous :

The nullity of any provision of these conditions shall not invalidate the other conditions.
The seller reserves the right to modify the present general conditions.
The sale of the products offered on the site www.chockies.net is governed by Belgian law.
Any dispute concerning the services provided by the seller, as well as any dispute as to the validity, interpretation or execution of these general conditions will be subject to Belgian law and exclusive jurisdiction of the courts of the judicial district of Merbes -the castle.